Reference

Open janjitoto Privacy Policy for Clear Data Choices

Our Privacy Policy shows what we collect when you open an account, verify your phone, use a mobile device or select DANA, OVO, GoPay and QRIS.

Account dataWallet referencesCookie choicesAccess requests
janjitoto Open janjitoto Privacy Policy for Clear Data Choices
CONTACT PATHS

Reach Our Privacy Support Desk

A clear contact path helps when a data request and an account question arrive together. Use the support route linked beside your account and include the email or phone detail used during registration. We can then check identity, trace a DANA or QRIS reference, and explain the next step without asking you to send a wallet password.

Team online

Privacy request

Ask us to access, correct or clarify personal data through the account support route. Include your registered phone detail so we can verify the request before discussing account records.

Wallet reference

For DANA, OVO, GoPay or QRIS records, provide the transaction reference and date rather than private wallet credentials. We use those details to locate the relevant payment entry.

Login assistance

If phone verification or account access stalls, contact support from the same device where possible. This gives us useful session context while keeping your account conversation tied to your identity.

HANDLING YOUR DATA

Check How janjitoto Handles Your Data

Our handling process connects privacy choices with practical account steps. We limit internal access to data needed for account service, payment matching, security checks or support.

Account records

We use registration details and phone verification to connect you with the correct account.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may create reference data.

Device signals

Browser type, device details and sign-in timing can help identify unusual access.

Cookies

Session cookies can keep your account path active, while measurement cookies help us understand page use.

Retention

We keep records only for the period needed for account service, payment matching, security checks or a legal requirement.

Request changes

To access, correct or ask about deletion of eligible data, contact support with your registered phone or email.

Find Privacy Policy Answers Before Opening

These Privacy Policy answers cover the questions we expect before you create an account or connect an Indonesian wallet. We keep the route practical: check your account detail, identify the payment reference, and contact support when you need a record explained or changed.

It covers account registration, phone verification, device signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We use your phone number to create and protect the account, complete the account access step and connect support requests to the correct record. We verify ownership before sharing account data.

No. We use payment status and reference details to match an account transaction. Your DANA, OVO, GoPay or QRIS password remains with the relevant wallet service and should not be sent to support.

Use the account support route and state that you want an access request under the Privacy Policy. Include your registered phone or email, then complete our identity check before records are discussed.

Yes. Send the incorrect field and the requested correction through verified support. We may ask for an account step or phone confirmation so a change is applied to the right record.

Session cookies can keep your login path active, while other cookies help measure page use. You can adjust browser settings on your phone, but restricted cookies may require repeated account steps.

Yes. Access and eligibility depends on local law. Check the rules that apply where you are located, and contact support if you need the Privacy Policy or an account request explained.